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Computer Support Technician


Computer Support Technician student

Fast Facts

National annual wage range:
$37,040 to 105,9101
Tuition and fees:
$17,119 to $17,132
Program length:
33 weeks

Modern businesses are increasingly powered by information technology (IT), but technological difficulties are a reality many companies face. Every minute of downtime can mean a loss in profits and productivity, so virtually every business and organization needs skilled computer technicians to service the digital systems that drive performance.

Computer Support Technician Program

If you enjoy problem solving and exploring new technology, a career in computer tech support could be a good fit for you. At Brightwood College, you could earn a Computer Support Technician diploma/certificate in as little as nine months. We offer career-focused, technical training to prepare you for the information technology (IT) field.

Our Computer Support Technician program is designed to help you develop job-relevant skills. You will have the opportunity to learn about servicing computer networks, configuring security measures and troubleshooting personal computers (PCs).

With the Computer Support Technician program at Brightwood College, you’ll:

  • Get training from instructors with real-world experience
  • Take one class at a time, allowing you to focus on one subject before moving on to the next
  • Know your entire schedule from the start so it’s easy to plan around school

What Do Computer Support Technicians Do?

Some network support technicians provide help and advice to people and organizations using computer software or equipment. Others support IT employees within their organization and assist non-IT users who are having computer problems.

Hands-On Training for Computer Support Technician Jobs

Computer technician classes and labs provide hands-on learning activities and interactive discussions to prepare students with a solid background of practical training. Students receive instruction on how to operate, install, configure, troubleshoot, upgrade and maintain PCs and computer networks.

In this IT program, you can learn about basic network security and risk management, as well as how to analyze computer malfunctions and deliver timely solutions. Our network support technician courses focus on helping you achieve the technical competencies and marketable skills to prepare you to work as a computer technician.

Possible Computer Support Technician Job Titles

With training from Brightwood College, graduates of this diploma/certificate program can be prepared to pursue entry-level IT jobs with job titles such as:

  • Network support technician
  • Computer network support specialist
  • Computer user support specialist
  • Computer support technician
  • Technical support specialist
  • Help-desk technician
  • Help desk analyst

Computer Support Technician Job Description

Specific job responsibilities will depend on your work setting, specific job title and other factors, but many network support technicians have duties including:

  • Testing and evaluating existing network systems
  • Performing regular maintenance to ensure that networks operate correctly
  • Troubleshooting local area networks (LANs), wide area networks (WANs) and Internet systems
  • Paying attention to customers’ descriptions of their computer problems
  • Asking customers questions to properly diagnose the problem
  • Setting up or repairing computer equipment and related devices
  • Training users to work with new computer hardware or software, such as printers and email

Growth of Computer Support Technician Jobs

Employment of computer support specialists (and related job titles) is expected to increase 12 percent from 2014 to 2024, much faster than the average for all occupations.1 The recent 100 Best Jobs report from U.S. News & World Report (based on salary, employment rate, growth, stress level and work-life balance) ranks this profession at number 77.

How Much Do Computer Support Technicians Make?

According to the latest national data from the U.S. Bureau of Labor and Statistics, the median pay is $52,160 per year (or $25.08 per hour). Salary will vary based on experience, location of employment and the specific job title and duties being performed. 1

Earning Computer Technician Certificates

A computer network certificate can help validate your skills and enhance your credentials for IT jobs. Our Computer Support Technician diploma/certificate program is designed to prepare students with the knowledge and skills for the following computer technician certification exams: *

  • CompTIA A+ certification
  • Network+ certification
  • Security+ certification
  • Microsoft Office Specialist (MOS) certification

Finding Computer Support Technician Jobs

The Brightwood College Career Development team is available to help you develop job-finding skills. Our career placement services include reviewing your resume, supplying interview tips and helping you start your job search. We are dedicated to helping you pursue your IT career.

How Do I Pay for College?

The right combination of financial aid programs could help you manage the costs involved in obtaining your degree. Determine the types of financial aid available, how to apply for aid and what you can do to make school more affordable.

Get Started Today

Connect with us to take the first step toward a new career and a brighter future. Request more information or give us a call to learn more about our Computer Support Technician program.

The College makes no representation, promise or guarantee that completion of this program either assures passage of any certification examination or acceptance by any state board. Prospective and current students, as well as graduates, are responsible for researching and understanding all examination, registration or licensure requirements in any state in which they seek to become registered, licensed or employed. Brightwood College does not guarantee employment or career advancement.

1 The median annual wage for computer network support specialists was $62,670 in May 2016. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $37,040, and the highest 10 percent earned more than $105,910. Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Computer Support Specialists, on the Internet at (visited October 18, 2017). Expected growth rate through the year 2024. National long-term projections and salary averages may not reflect local and/or short-term economic or job conditions and do not guarantee actual job growth or any particular salary.

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