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Computer Support Technician


Computer Support Technician student

Fast Facts

National annual wage range:
$37,040 to 105,9101
Tuition and fees:
$17,119 to $17,132
Program length:
33 weeks

Today’s businesses are increasingly powered by information technology (IT), and every minute of downtime can mean a loss in profits and productivity. Skilled computer technicians can service the digital systems that drive performance. According to the U.S. Bureau of Labor Statistics, the IT industry is growing at a faster rate than the average for all occupations. Employment of computer support specialists is projected to grow 11 percent between now and 2026.1

Is a Career as a Computer Support Technician Right for You?

If you enjoy problem solving and working with new technology, a career in computer tech support could be a good option for you. At Brightwood College, you could earn a Computer Support Technician diploma/certificate and enter the workforce in as little as nine months.

Why the Computer Support Tech Program?

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Laddered Curriculum

Learn skills to help you enter the workforce in as little as 9 months, or choose to continue toward an associate’s degree.

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Refurbished Labs

We offer dedicated and modular labs for exploring break-fix and independent network configuration and operation.

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Industry Certifications

Our graduates are prepared to take optional industry certification exams (CompTIA)

What Does a Computer Support Technician Do?

Some computer support technicians provide help and advice to people and organizations using computer software or equipment. Others support IT employees within their organization and assist non-IT users who are having computer problems.

Computer Support Technician Job Duties

  • Testing and evaluating existing network systems
  • Performing regular maintenance
  • Troubleshooting LANs, WANs and Internet systems
  • Listening to customers’ descriptions of their computer problems
  • Asking customers questions to properly diagnose the problem
  • Setting up or repairing computer equipment and related devices
  • Training users to work with new computer hardware or software, such as printers and email
Cory, Networking Graduate

Technology has always interested me, as well as taking things apart and putting them back together.

Cory, Graduate

Computer Support Technician Job Titles

Computer technician training can lead to exciting career opportunities. Once you have completed your computer support technician program, you may pursue a variety of entry-level positions in computer support:

  • Network support technician
  • Computer network support specialist
  • Computer user support specialist
  • Computer support technician
  • Technical support specialist
  • Help desk technician
  • Help desk analyst

At Brightwood College we support you during your computer support program and in the job search process. Our Career Development Department is dedicated to helping you pursue the job you want, and will review your resume, prepare you for interviews and identify job opportunities.

Brightwood College’s computer support technician program is career-focused. We emphasize learning by doing in real-world scenarios. Students progress through learning in our distinctive mix of classroom presentations, in-class labs, cloud-based virtualizations and rich multi-media content.

Learn the Foundations

  • Problem solving
  • Computer hardware
  • Systems and applications
  • Networking
  • Help desk administration
  • Customer service

Practice the Skills

  • Installing and configuring PCs and computer networks
  • Maintenance
  • Basic network security and risk management
  • Troubleshooting

Optional Computer Technician Certification

Getting certified can highlight your skills and enhance your credentials for computer technician support jobs. Our network support technician curriculum is aligned with optional professional certifications, like those offered by the Computer Technology Industry Association (CompTIA).

Types of Computer Certifications

CompTIA A+ proves that you can install, maintain and customize personal computers, and manage incidents.

CompTIA Network+ shows that you can configure, manage and troubleshoot wired networks, and wireless systems, too.

See your program director for more information about optional professional certification exams.

If you’re interested in advancing your career in computer networking, you may also consider our associate’s degree programs after completing the Computer Support Technician diploma/certificate program.

Computer Network Technician Salary

According to the Bureau of Labor Statistics, the median annual wage for computer network support specialists is $62,340. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $36,960, and the highest 10 percent earned more than $105,230.

The median annual wage for computer user support specialists is $50,210. The lowest 10 percent earned less than $30,550, and the highest 10 percent earned more than $82,900.

The salaries for entry-level IT positions will vary based on experience, location of employment and the specific job title and duties being performed.2

Visit our blog to keep reading about why you should train for a computer networking job.

Take the First Step

Want to learn more about our IT programs? Fill out our information form or give us a call today.

Wondering How to Pay for College?

The right combination of financial aid programs could help you manage the costs involved in obtaining your network support technician diploma/certificate. Determine the types of financial aid available, how to apply for aid and what you can do to make school more affordable.

Available Locations

1Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Computer Support Specialists, (accessed April 2018). Expected national growth rate through the year 2026. National long-term projections and salary averages may not reflect local and/or short-term economic or job conditions and do not guarantee actual job growth or any particular salary.

The College makes no representation, promise or guarantee that completion of this program either assures passage of any certification examination or acceptance by any state board. Prospective and current students, as well as graduates, are responsible for researching and understanding all examination, registration or licensure requirements in any state in which they seek to become registered, licensed or employed. Brightwood College does not guarantee employment or career advancement.

This program in Maryland is an occupational degree program.

Campus-Specific Consumer Information