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Network Support Technician

Diploma/Certificate

Businesses need skilled computer technicians to keep their companies running smoothly. According to the U.S. Bureau of Labor Statistics, the IT industry is growing at a faster rate than the average for all occupations. Employment of computer support specialists is projected to grow 11 percent between now and 2026.1

Is a Career in Computer Networking Right for You?

If you enjoy problem solving and working with new technology, the information technology (IT) field could be a good option for you. At Brightwood College, you could earn a network technician diploma or network technician certificate and enter the workforce in as little as nine months.

Why the Network Support Tech Program?

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Laddered Curriculum

Learn skills to help you enter the workforce in as little as 9 months, or choose to continue toward an associate’s degree.

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Refurbished Labs

We offer dedicated and modular labs for exploring break-fix and independent network configuration and operation.

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Industry Certifications

Our graduates are prepared to take optional industry certification exams (CompTIA)

What Does a Network Support Technician Do?

A network support technician is the point person for general technical support in companies, including the help desk, desktop support and network support. They work with employees or outside customers to handle daily tech maintenance issues and practical support. They are problem-solvers who often work by phone or email to answer questions from users.

Computer Support Technician Job Duties

  • Solve practical technology issues
  • Troubleshoot desktop and user environments
  • Resolve client and server-side issues
  • Configure and troubleshoot hardware devices
  • Diagnose issues remotely
  • Perform other duties as required by your employer
Cory, Networking Graduate

Technology has always interested me, as well as taking things apart and putting them back together.

Cory, Graduate

Network Support Technician Job Titles

Network technician training can lead to exciting career opportunities. Once you have completed your network support technician program, you may pursue a variety of entry-level positions in network support:

  • Computer support specialist
  • Computer support technician
  • Computer technician
  • Desktop support technician
  • Help desk specialist
  • Help desk technician
  • Computer lab coordinator
  • Office systems support specialist
  • Hardware/software installer
  • Computer salesperson

At Brightwood College we support you during your computer support program and in the job search process. Our Career Development Department is dedicated to helping you pursue the job you want, and will review your resume, prepare you for interviews and identify job opportunities.

Brightwood College’s network support technician program is career-focused. We emphasize learning by doing in real-world scenarios. Students progress through learning in our distinctive mix of classroom presentations, in-class labs, cloud-based virtualizations and rich multi-media content.

Learn the Foundations

  • Problem solving
  • Computer hardware
  • Systems and applications
  • Networking
  • Help desk administration
  • Customer service
  • Spreadsheets for business

Practice the Skills

  • Migrating systems
  • Diagnosing computer issues remotely
  • Troubleshooting desktop operating systems
  • Installing network operating systems.
  • Resolving client and server-side issues

Optional Computer Technician Certification

Getting certified can highlight your skills and enhance your credentials for computer technician support jobs. Our network support technician curriculum is aligned with optional professional certifications, like those offered by the Computer Technology Industry Association (CompTIA).

Types of Computer Certifications

CompTIA A+ proves that you can install, maintain and customize personal computers, and manage incidents.

CompTIA Network+ shows that you can configure, manage and troubleshoot wired networks, and wireless systems, too.

See your program director for more information about optional professional certification exams.

If you’re interested in advancing your career in computer networking, you may also consider our Network and System Administration associate’s degree program after completing the Network Support Technician diploma/certificate program.

Computer Network Technician Salary

According to the Bureau of Labor Statistics, the median annual wage for computer network support specialists is $62,340. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $36,960, and the highest 10 percent earned more than $105,230.

The median annual wage for computer user support specialists is $50,210. The lowest 10 percent earned less than $30,550, and the highest 10 percent earned more than $82,900.

The salaries for entry-level IT positions will vary based on experience, location of employment and the specific job title and duties being performed.2

Visit our blog to keep reading about why you should train for a computer networking job.

Take the First Step

Want to learn more about our IT programs? Fill out our information form or give us a call today.

Wondering How to Pay for College?

The right combination of financial aid programs could help you manage the costs involved in obtaining your network support technician diploma/certificate. Determine the types of financial aid available, how to apply for aid and what you can do to make school more affordable.

Available Locations

1Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Computer Support Specialists, https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm (accessed April 2018). Expected national growth rate through the year 2026. National long-term projections and salary averages may not reflect local and/or short-term economic or job conditions and do not guarantee actual job growth or any particular salary.

2The median annual wage for computer network support specialists was $62,340 in May 2017. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $36,960, and the highest 10 percent earned more than $105,230. The median annual wage for computer user support specialists was $50,210 in May 2017. The lowest 10 percent earned less than $30,550, and the highest 10 percent earned more than $82,900. Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Computer Support Specialists, on the Internet at https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm (accessed April 2018).

The College makes no representation, promise or guarantee that completion of this program either assures passage of any certification examination or acceptance by any state board. Prospective and current students, as well as graduates, are responsible for researching and understanding all examination, registration or licensure requirements in any state in which they seek to become registered, licensed or employed. Brightwood College does not guarantee employment or career advancement.

Questions Lead to Possibilities

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