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Network Support Technician

Diploma/Certificate

Train for a Career in Network Support

Complete your computer support training in as little as 9 months.

Technology is at the heart of modern businesses. As businesses evolve, so does the computer technology that powers it. The same creative thinking that goes into technological advances goes into fixing it when it breaks. Glitches happen, systems fail, and hard drives crash, so businesses need network support specialists and technicians to resolve practical issues.

If you enjoy problem-solving and working with new technology, computer support training could be a good fit for you. At Brightwood College, you could earn a college diploma or certificate in computer support in less than a year. We offer career-focused network technician courses to prepare you for the information technology (IT) field.

Career-Focused Network Technician Courses

Brightwood College’s Network Support Technician Diploma/Certificate program is designed to help you acquire job-relevant skills and pursue an entry-level position in the network support field. You will have the opportunity to learn about computer hardware, systems and applications, networking, help desk administration and customer service.

Our network technician courses are structured around learning by doing, so that you are ready to face real-world scenarios when you enter the job market. In our computer support training, you will have the opportunity to practice the basics of migrating systems and diagnosing computer issues remotely.

This Network Support Technician program covers the foundations of computer support, from troubleshooting desktop operating systems to installing network operating systems. You can develop technical skills in hands-on labs and strengthen your customer service abilities through interactive discussions.

You could learn the technical and communication skills needed for network technician jobs, including:

  • Problem solving
  • Migrating systems
  • Managing system resources
  • Troubleshooting desktop and user environments
  • Resolving client and server-side issues
  • Utilizing spreadsheets for business environments
  • Configuring and troubleshooting hardware devices
  • Diagnosing issues remotely
  • Demonstrating skills for quality user support

How to Earn Network Technician Certification

Certification or licensure can help highlight your skills and enhance your credentials for computer technician support jobs. Our computer support technician program is designed to prepare eligible students for an industry certification exam.

Successful completion of this program may prepare graduates to take a certification or licensure examination, such as the following:

  • CompTia Network+ and the CompTia A+ certifications. For more information about the certifications offered by CompTia, please visit www.comptia.org and select certifications.

Certification and licensure examinations vary by location. Please see your campus’ course catalog to determine which certification or licensure exam(s) may be available to you.

What Does a Network Support Technician Do?

A network support technician is the go-to person for general technical support in companies. They work with employees or outside customers to handle day-to-day tech maintenance issues. It is their job to ensure that technology is well maintained and serviced so that companies can run efficiently.

Network technicians supply technical guidance and practical support for everyday network maintenance issues. They are problem-solvers who often work by phone or email to handle user concerns and answer questions from users who are not tech-savvy.

Computer Support Technician Job Description:

  • Solve practical technology issues
  • Enjoy problem solving and working with new technology
  • Troubleshoot desktop and user environments
  • Resolve client and server-side issues
  • Configure and troubleshoot hardware devices
  • Diagnose issues remotely
  • Perform other duties as required by your employer

What Are Network Support Technician Jobs?

Network technician training can lead to exciting career opportunities. Once you have completed your Network Support Technician program, you may pursue a variety of entry-level positions in network support:

  • Computer support specialist or computer support technician
  • Computer technician
  • Desktop support technician
  • Help desk specialist or help desk technician
  • Computer lab coordinator
  • Office systems support specialist
  • Hardware/software installer
  • Computer salesperson

At Brightwood College, we support you during your computer support program and in the job search process when you graduate. Our Career Development Department is available to help review your resume, prepare you for interviews, and begin the job search process.

How Much Does a Network Support Technician Make?

Businesses need skilled computer technicians to keep their companies up and running. According to the U.S. Department of Labor and Statistics, the IT industry is growing at a faster rate than the average for all occupations.* Salary for entry-level IT positions will vary depending on experience, specific job duties, and location. To research computer support salaries, visit https://www.bls.gov/ooh.

Take the First Step

If you’re interested in learning more about our IT programs and what you could do in IT, fill out our information form or give us a call today.

The College makes no representation, promise or guarantee that completion of this program either assures passage of any certification examination or acceptance by any state board. Prospective and current students, as well as graduates, are responsible for researching and understanding all examination, registration or licensure requirements in any state in which they seek to become registered, licensed or employed. Brightwood College does not guarantee employment or career advancement.

* Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016–2017 Edition, Network Support Specialists, https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm (accessed March 2016). Expected national growth rate through the year 2024. National long-term projections and salary averages may not reflect local and/or short-term economic or job conditions and do not guarantee actual job growth or any particular salary.

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